Hybrid Clinical Educator - North Territory

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

Best Place to Work in Bio Pharma - 2022, 2023, 2025 Certified Great Place to Work® - 2021, 2023, 2025, 2026

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What will you be doing?

• Deliver disease state and product education regarding client brands and their approved indication(s) using approved training/education materials to support and empower patients/caregivers as they navigate the treatment journey
• Educate account nurses and office staff, when requested, on the role and service model of the Clinical Educator to support patients (coordinated with other field-based representatives)
• Serve as a liaison to access teams and partners to address patient specific needs
• Contributes to and engages with cross-functional team in a highly integrated way
• Demonstrates commitment to the regional team by sharing perspectives, territory insight, and recommends strategies to integrate perspectives across patient education solutions
• Responsible for delivery of approved education programs (in person and webinar) to patients, families, and caregivers
• Participate in ongoing refinement of patient engagement strategy and educational materials to increase awareness and optimize service offerings
• Respond to customer inquiries, provide appropriate education and support and triages to available resources
• Complete all requisite training and ensure full compliance with all applicable corporate and industry policies
• In collaboration with the Corporate Affairs teams, share advocacy insights from regional and local levels
• Identify, develop, and execute a multidisciplinary team approach for the company/disease to help execute a successful launch

What do you need for this position?

• Current US RN License
• A minimum of a bachelor’s degree from an accredited University or College is required
• 5 years of related experience, including supporting patients within Rare Disease
• 2+ years field-based experience in biopharmaceutical industry preferred
• Proven track record of delivering results that meet or exceed targeted objectives
• Knowledge of insurance and payor landscape and US reimbursement process
• Prior product launch experience preferred
• Ability to work quickly and flexibly with resource constraints, exhibiting a results-driven mindset
• Ability to work both independently and collaboratively with a diverse team
• Ability to travel up to 50% as necessary based on program needs evening and weekend availability will be required and may fluctuate
• Ability to manage ambiguity, navigate complexity, and be creative and solutions-oriented
• Excellent written and verbal skills
• A passion for patient care and exceptional attention to detail of policies and procedures to always ensure zero-exception compliant operations
• Must have stable, reliable, high speed home internet
• Must have a designated separate home office space that is quiet and away from distractions

The base pay range for this position is $109K - $202K per year.…